At SS Brothers, we know that the excitement of shopping doesn't end when you click "Place Order"—it ends when you are standing in front of the mirror, wearing your new favorite outfit. We understand that waiting for a package can feel like an eternity, which is why we have streamlined our shipping process to be as fast, reliable, and transparent as possible.
We treat every package that leaves our warehouse not just as a box of clothes, but as a delivery of confidence and joy. Our logistics team works tirelessly to ensure that your order is packed with precision, handled with care, and delivered to your doorstep in pristine condition, no matter where in the world you are located.
Before your order begins its journey to you, it goes through a rigorous preparation process. We believe that speed should never come at the expense of quality. Once your order is confirmed, our team hand-picks your items and performs a final quality check to ensure every button is secure and every seam is perfect.
We typically process all orders within 24 to 48 hours of purchase. During high-volume periods, such as holiday sales or new collection launches, this might take slightly longer, but we promise to keep you updated every step of the way. We want the unboxing experience to be special, so we take the extra time to fold, wrap, and package your items so they arrive looking as good as they did in the photos.
SS Brothers is a global family. Whether you are ordering from our home base or from halfway across the world, we are committed to reaching you. We have partnered with the most trusted courier services in the industry to ensure that your package is in safe hands from the moment it leaves our facility until it arrives at yours.
For our domestic customers, we strive to offer swift delivery times, often getting your items to you within a few business days. For our international customers, we work hard to navigate the logistics of global shipping efficiently. While delivery times vary depending on your location, we always aim to choose the fastest and most reliable route available. We believe that style knows no borders, and we are dedicated to bringing SS Brothers to every corner of the globe.
We believe in honesty, especially when it comes to costs. We work hard to negotiate the best rates with our shipping partners so that we can pass those savings on to you. Shipping costs are calculated at checkout based on the weight of your order and your destination, so you will never be hit with surprise fees after you have paid.
For international orders, please be aware that packages may be subject to import duties and taxes once they arrive in your country. These charges are determined by your local customs office and are outside of our control. We want you to be fully informed, so we recommend checking with your local customs office if you are unsure about potential charges. We do our best to ensure all paperwork is accurate to minimize delays at the border.
We know the anxiety of wondering, "Where is my order?" That is why we provide end-to-end tracking for every single shipment. The moment your label is printed, you will receive a confirmation email with a tracking link that allows you to follow your package’s journey in real-time.
From the warehouse departure to the out-for-delivery notification, you will be in the loop. We want you to feel secure knowing exactly when your new style upgrade will arrive, allowing you to plan your outfits—and your day—accordingly.
While we strive for perfection, we know that sometimes things happen during transit that are out of our control. If your package is delayed, lost, or arrives damaged, we are here to make it right. You are not just dealing with a shipping company; you are dealing with SS Brothers, and we take care of our family.
If you encounter any issues with your delivery, our customer support team is just a message away. We will investigate the issue with the carrier and work to find a solution, whether that means sending a replacement or issuing a refund. Your satisfaction is our priority, and we won't rest until your order is safely in your hands. Thank you for trusting SS Brothers to deliver.
